ck345 Privacy Policy — Your Data, Protected

We take your privacy seriously. This policy explains exactly what data we collect and how we use it.

Last updated: 2026

1. Introduction

ck345 ("we", "us", "our") is committed to protecting the privacy of all individuals who visit and use the ck345 platform. This Privacy Policy explains what personal information we collect from you, how we use it, who we may share it with, and the rights you have in relation to your personal data. This policy applies to all users of the ck345 website and gaming platform, including visitors who do not hold a registered account.

By accessing or using the ck345 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, you should not use the ck345 platform. For questions about how we handle your data, you can contact our support team at [email protected] at any time.

This Privacy Policy may be updated periodically to reflect changes in our data practices or applicable regulations. We will notify registered players of material changes via their registered contact details. Continued use of the platform after an update constitutes acceptance of the revised policy.

Our Privacy Commitments at a Glance

SSL Encryption

All data transmitted between your device and ck345 is protected by SSL encryption.

Secure Storage

Personal data is stored on secure servers with restricted access controls.

Transparency

We clearly explain what data we collect and why — no hidden tracking purposes.

No Data Sales

ck345 does not sell your personal data to third parties for marketing purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time.

Reach our privacy team at [email protected] for any data-related enquiries.

2. Information We Collect

ck345 collects personal information in two ways: information you provide to us directly, and information collected automatically when you use the platform. The categories of information we collect are described below.

Information You Provide Directly

Registration data: full name, date of birth, email address, phone number, and account username and password.
Identity verification (KYC) documents: government-issued photo ID, proof of address, and proof of payment method ownership.
Financial data: deposit and withdrawal transaction details, payment method information (e.g. mobile wallet account numbers for bKash, Nagad, Rocket, or Upay).
Communication data: messages sent to our support team, feedback, and any other correspondence you initiate with ck345.
Responsible gaming data: deposit limits, session time preferences, and self-exclusion requests you submit through account settings.

Information Collected Automatically

Device and technical data: IP address, device type and model, operating system, browser type and version, and screen resolution.
Usage data: pages visited, navigation paths through the platform, game sessions played, bet history, and session duration.
Location data: approximate geographic location inferred from your IP address, used to ensure you are accessing the platform from a permitted region.
Cookie and tracking data: session cookies, preference cookies, and analytics identifiers as described in the Cookies section of this policy.

3. How We Use Your Information

ck345 uses the personal information it collects for the following purposes. We do not use your data for any purpose beyond those listed below without your explicit consent:

To create, verify, and manage your ck345 account, including processing deposits, withdrawals, and account security measures.
To verify your identity in accordance with our KYC obligations and to comply with applicable anti-money-laundering (AML) requirements.
To process financial transactions, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
To deliver and improve the gaming experience, including personalising game recommendations and managing bonus eligibility.
To provide customer support, respond to enquiries, and resolve disputes or technical issues affecting your account.
To send account-related communications, such as transaction confirmations, security alerts, and responsible gaming notifications.

ck345 does not use your personal data for unsolicited marketing from third-party advertisers. Any promotional communications from ck345 itself relate only to platform offers and can be unsubscribed from at any time via your account settings or by contacting support.

4. Legal Basis for Processing Your Data

ck345 processes personal data only where a valid legal basis exists. The legal grounds on which we rely for different categories of processing are as follows:

Contractual necessity: processing required to open and manage your account, process transactions, and deliver the gaming services you have requested.
Legal obligation: processing required to comply with KYC, AML, and other regulatory obligations applicable to online gaming platforms operating in our markets.
Legitimate interests: processing for fraud prevention, platform security, responsible gaming enforcement, and improving the quality of ck345 services, provided these interests are not overridden by your privacy rights.
Consent: where we send optional promotional communications or use non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ck345 does not sell your personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Circumstances in Which We May Share Data

Your personal data may be disclosed to the following categories of recipients, strictly for the purposes described:

Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): to process deposits and withdrawals on your behalf.
Identity verification and KYC service providers: to verify your identity and documents in compliance with our anti-money-laundering obligations.
Technology and infrastructure providers: companies that provide the technical infrastructure necessary to operate the ck345 platform securely, including cloud hosting and cybersecurity services.
Regulatory and law enforcement authorities: where required by applicable law, court order, or governmental authority to disclose information in connection with legal proceedings, anti-money-laundering investigations, or fraud prevention activities.

All third parties with whom ck345 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. ck345 does not permit third-party service providers to use your data for their own marketing or commercial purposes.

6. Payment Data and Financial Information

ck345 collects and stores transaction records related to deposits and withdrawals made through your account. This includes the payment method used (for example, a bKash or Nagad wallet number), transaction amounts in BDT, transaction reference numbers, and dates and times of transactions. This data is retained for audit, compliance, and dispute-resolution purposes.

ck345 does not store full card numbers, CVV codes, or complete banking credentials. Where card payments are processed (Visa, Mastercard), the payment data is handled directly by our PCI-compliant payment processing partners and is not stored on ck345 servers. You should never share your full payment credentials with any ck345 support representative — ck345 will never ask for these.

ck345 uses cookies and similar tracking technologies to enable certain platform functionality, improve performance, and understand how users interact with the site. The types of cookies we use are as follows:

Essential cookies: required for the platform to function correctly. These include session authentication cookies and security tokens. The platform cannot operate without these and they cannot be disabled.
Functional cookies: used to remember your account preferences, language settings, and responsible gaming tool configurations between sessions.
Analytics cookies: used to collect aggregated, anonymised data about how pages and features are used, to help us identify areas for improvement. These do not identify you personally.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the ck345 platform. Essential cookies cannot be disabled without preventing the platform from functioning.

8. Data Retention

ck345 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. In practice, this means that account data, transaction records, and KYC documentation are typically retained for a period of at least five years following account closure, in order to satisfy our anti-money-laundering and audit obligations.

Once the applicable retention period has expired and there is no further legal basis to retain your data, ck345 will securely delete or anonymise your personal information. If you close your account voluntarily, we will process your deletion request in accordance with our retention schedule and applicable law.

9. Your Rights Regarding Your Personal Data

You have a number of rights in relation to the personal data ck345 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe. Your rights include:

Right of access: you may request a copy of the personal data ck345 holds about you, along with information about how it is being used.
Right to rectification: you may ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances you may request that we delete the personal data we hold about you, subject to our legal retention obligations.
Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where your data is used for direct marketing purposes.

Please note that certain rights are subject to limitations where ck345 has a legal obligation to retain or process data, for example in connection with AML compliance or ongoing fraud investigations. We will always explain the reasons if we are unable to comply with a request in full.

10. Security of Your Personal Data

ck345 implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, restricted access controls for systems holding personal data, regular security assessments and penetration testing, and staff training on data protection obligations.

While ck345 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck345 will notify affected players as required by applicable data protection regulations and will take immediate steps to contain and remediate the breach.

11. Children's Privacy

The ck345 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account. If you believe that a minor may have registered on our platform, please contact us at [email protected] immediately.

21+ only. ck345 operates strict age verification procedures as part of our registration and KYC process to prevent underage access to gambling services. Parents and guardians who are concerned about a minor accessing online gambling platforms are encouraged to use parental control software to restrict access to such sites.

12. Changes to This Privacy Policy

ck345 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the policy, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via the contact details held on their account. Minor clarifications or corrections may be made without notice.

Your continued use of the ck345 platform after any change to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how ck345 protects your personal data.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck345 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]

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